Lumora Learning
Lumora Support
Get help with the Lumora app.
Frequently Asked Questions
How do I create a practice exam?
Open the "New" tab, select a student profile and subject, then take a photo or choose images from your library (e.g. a textbook page or worksheet). Tap "Create Exam" to generate a personalized exercise with a model solution as a PDF.
What are credits and how do they work?
Creating an exam consumes credits based on the number of images you upload (1 credit per image). New accounts receive free credits to try the app. You can purchase additional credits at any time under the Credits tab.
I purchased credits, but they weren't added. What should I do?
Open the Credits screen and tap "Restore Purchases". This re-syncs any pending purchases with Apple and, in most cases, credits your account automatically within a few seconds. If the problem persists, please contact us with your purchase date and product (e.g. "Standard package").
How do I change the app language?
Go to Settings (gear icon on the Profile tab) and choose your preferred language. This also determines the language of generated exercises.
How do I delete my account?
Go to Settings and tap "Delete Account" at the bottom. This permanently deletes your account along with all credits, profiles, and exams. This action cannot be undone.
Where can I find the Privacy Policy and Terms of Use?
Both documents are available directly in the app under Settings → Legal, as well as on the sign-in screen. You can also view the Privacy Policy at /privacy.
Still need help?
If your question wasn't answered above, please reach out to us directly at support@lumora-learning.com. Please include your Apple account email (or the display name shown in the app) and a short description of the issue.